Can you tell us more about AceMercury?
AceMercury is a trusted online store in Singapore offering quality products across various categories. Our e-commerce platform provides a seamless shopping experience, bringing you carefully selected items that balance affordability and excellence.
We prioritise customer satisfaction with secure transactions, reliable service, and a user-friendly platform. Whether you’re searching for everyday essentials or unique finds, AceMercury is committed to delivering value with every purchase.
Thank you for choosing AceMercury—where quality and convenience come together. Look Good. Live Well.
What types of products do AceMercury sell?
AceMercury offers a wide range of curated lifestyle products for men, women, and the home and garden — all available for online shopping in Singapore. Whether you’re shopping for yourself or searching for great gift ideas, here are just some of the collections you’ll find:
- ● Messenger and Crossbody Bags for Men – Stylish, durable bags made for daily use, travel, and work.
- ● Messenger and Crossbody Bags for Women – Chic, functional designs crafted for comfort, fashion, and everyday versatility.
- ● Sunglasses for Men – Modern and practical eyewear with UV protection for outdoor style.
- ● Sunglasses for Women – Trendy, statement-making frames to suit any outfit or occasion.
- ● Baseball Caps and Hats for Men – Casual, sporty headwear for a cool and comfortable everyday look.
- ● Baseball Caps and Hats for Women – Fashionable and fun headwear perfect for sunny days and casual outings.
- ● Bracelets for Men – Sleek, masculine designs for everyday wear or stylish gifting.
- ● Necklaces for Women – Elegant, eye-catching pieces to elevate your look effortlessly.
- ● Plushies – Cute, cuddly plush toys ideal for gifts, kids, or cosy home décor.
- ● Plant Care Accessories – Handy plant support tools and accessories for healthy, thriving indoor greenery.
- ● Kitchen Accessories – Practical and creative tools to enhance your everyday cooking and dining experience.
These are just a few highlights from our growing selection of fashion for men, fashion for women and home and garden products. We regularly add new product arrivals and update our best product deals — shop online at AceMercury and find something you’ll love.
Do you offer deals and sales promotions, such as discounts, discount coupons, for your products?
Yes, we do! At AceMercury, we regularly feature exciting deals, exclusive discount coupons, and seasonal sales (such as the Mid-Year Offer with no required minimum order) to help you save more while shopping online in Singapore. To discover more details on these exciting deals, visit our Blog, where we highlight current promotions, limited-time offers, and helpful shopping tips. You can also check out our Best Deals section or subscribe (found at the bottom of our homepage and product pages) to our mailing list to never miss a deal!
Where to sign up for the free email subscription?
Subscribe for free to join our mailing list and enjoy 5% off on your first purchase.
Start receiving our emails on exciting deals, great-savings discount coupons, insightful shopping guides, discerning product spotlights, local cultures, newsletters, updates and more.
Get and enjoy your favourite products while save big at the same time! All delivered to your home and save big on GST too!
To sign up, just look out for the “Get 5% Off Your First Order!” form that “flies out” when the page is loaded. You can also go to the “Enjoy 5% Off – Just for Signing Up” form located at the footer of our homepage as well as at the footer of each product category and product page.
If you wish not to receive our email, you can always unsubscribe at any time by clicking on the unsubscribe link located at the bottom of our email sent to you, by contacting us or by emailing us at support@acemercury.com.sg.
A screenshot of the “fly out” email subscription form:
I did not receive any email from you after I subscribed. What should I do?
Sometimes, email just don’t work or email just end up in the Spam folder. You can check in the Spam folder whether our email is there. If it is there, please whitelist our email address.
If you still did not receive any email from us regarding your email subscription with us, please contact us. We will help and ensure that your email address is in our email subscription list.
How to use your live search, product menus and tags to search and browse for products?
We made our user interface navigation on this website easy, intuitive, not cluttered and not confusing for a pleasant customer’s online shopping experience.
By using the following navigation aids, you will be able to find your desired products.
Live Search
Take advantage of the powerful live search text box at the top bar of any page. Search for your desired products by entering the partial or full keyword into the search box “Type keyword for result dropdown list”.
As you type a word, a list of relevant search results will start to appear in the dropdown list below as you type, showing the relevant product categories and products.
The more keywords you type, the more specific and less products you will get in the search results drop-down page. The less keywords, the search results will be more general and more product categories and products will show up.
When you find a product you’re interested in, simply click the product category or product in the dropdown list for more information.
Product Menus
The product menus let you easily find the products that you want. On mobile devices, they are on the pop-up side bar. On desktops and laptops, you can find them on the top bar of the website.
The product menus are categorised into the following types to help you identify and get to your desired products:
- ● Top Selling – These are our most popular products, trusted and purchased by many happy customers in Singapore. If you’re looking for proven favourites, start here.
- ● Best Deals – Enjoy the biggest savings on selected items with special discounts just for you. Great value, limited-time offers — don’t miss out!
- ● New Arrivals – Be the first to discover our latest and most exciting products, freshly added to our store. New styles, new finds — updated regularly.
- ● Featured Products – A curated selection of standout items chosen for their quality, popularity, and customer satisfaction. Explore the best of AceMercury, all in one place.
- ● All Products – Browse our complete collection of quality products available online in Singapore. From everyday essentials to unique finds, everything we offer is right here — all in one place.
Product Tags
You can also search for products by clicking on the tags that are shown on each product.
The tag is a keyword that groups similar products, just like a product category.
How do I submit a product review for approval?
There is a product review section on every product page where you can comment and submit your review.
To guard against spams, scams and offensive remarks, your submitted comments will be reviewed by us first before being approved.
Scroll down to the Customer Reviews section and click on “Write a review”.
To submit your review, you need to input your name and email address and write your review. Next, give your star rating from one (worst) to five (best).
When your review is approved, it will appear in that review section.
Offensive, scam and spam comments will not be approved.
Can I save those products that I am interested in before I buy them?
Yes, you can save those products that you are interested before you buy them. Simply look for and click on the green heart icon, which is your Wishlist, to save your product.
A screenshot of the green heart icon on the top left of the product image:
The Wishlist is an area where you can save all your interested products in one place for easy viewing later.
What is the process to buy a product from your website?
Browse/Search Products >> Add to Cart >> Checkout >> Secured Online Payment >> Order Processing >> Product Shipping >> Delivery
We made it convenient, easy and secured for you – just shop online as a guest or shop as an AceMercury member. Signing up for your account is free and you get to receive exclusive member benefits.
Please note: We only sell and ship products to our customers in Singapore. Unfortunately, we do not sell and ship products other countries other than Singapore.
To find your favourite products, simply search for the products you desired using our powerful live search text box at the top of every page. As you type your keywords, the live search text box will populate in real-time a list of product categories and products related to your keywords. This way, you can quickly find your products.
Or if you prefer, you can browse through the product categories and product types using the product menus at the top of your screen.
It’s easy to shop at AceMercury. Here’s the main processes to get your products:
After you have clicked/tapped on a product of interest at the main homepage (as shown below) or any product page, look through the product title, product description, price, product availability, item specifics, shipping and other relevant information.
Next, 1) select the types/variations (e.g. colour, product types, etc), 2) product quantity and then 3) click the Add to Cart button. It will then be automatically added to the shopping cart with the basket icon at the top right corner. A small pop up appears that lets you view your cart. Click/tap on the “View Cart” button to view and manage your cart. If not, close the small window.
You can shop for other products by browsing to other categories or products, or simply search for your products using the live search.
Once you are ready to purchase your products, click/tap on the shopping cart icon. At the Shopping Cart page (please refer to the screenshot below), review your products and their quantity to make sure that they are what you want to purchase. You can remove products not needed by clicking/tapping on “Remove item” link.
At the shipping section, click/tap on the Country/Region drop down menu and select Singapore. Note that only Singapore will appear in the drop down menu. Next, type “Singapore” at the “City” text field. It is a good practice to enter “Singapore” in the City field to cover all shipping methods’ requirements. Next, enter your Singapore postal code where your products will be delivered to, in the six digit format, e.g. 560106.
Please note: Unfortunately, we only sell products to customers in Singapore and not to other countries.
Click/tap on the “Check delivery options” button to view your shipping methods available.
Please note: As shipping methods are real-time and dynamic in nature, if you see this message “Shipping is not available for this product currently. Please remove this product from your cart. You may want to find a replacement product.”, it means that this product has no shipping method available to ship it to Singapore at this moment. Please remove the product from your Shopping Cart and you may want to find a replacement product. Contact us if you have any query.
Once done, click/tap on “Proceed to Checkout” link to go to the Checkout page.
Our checkout process is designed to be fast, secure, and user-friendly. To begin, simply fill in your billing details, including your name, email address, street address, and postal code. These details ensure your order is delivered accurately and on time. If you’re a returning customer, you can also log in at the top of the page for a quicker checkout experience.
If you have a coupon code, there’s a field right at the top of the checkout page where you can apply it and enjoy instant savings. You also have the option to create an account for faster future purchases, or sign up for our mailing list to receive the latest updates and exclusive offers.
When it comes to payment methods, we offer flexibility and security. Singapore customers can use PayNow by scanning a QR code with their banking app, or choose to pay via the major credit or debit cards. We accept Visa, Mastercard, American Express, and Discover – all processed securely through Stripe.
Before placing your order, you’ll see an order summary on the right side of the page. If your shipping address differs from your billing address, you can tick the relevant box to provide those details. There’s also a section for order notes, where you can include any delivery instructions or special requests related to your purchase.
Once everything is filled out, review your details, agree to the terms and conditions, and click “Complete Payment with PayNow” button for using PayNow or “Place Order” button for using credit/debit card to finish. It’s that simple!
Once you’ve completed your checkout, you’ll be redirected to the order confirmation page, also known as the order details page as shown below. This page confirms that your order has been successfully placed and provides a summary of all important information related to your purchase.
At the top of the order details page, you’ll see your Order Number, Order Date, Total Amount, and the Payment Method used—whether it’s PayNow, Visa, Mastercard, AMEX, or Discover. Be sure to take note of your Order Number, as you’ll need it if you wish to track your order, contact customer service, or review your purchase later.
Below that, the Order Details section will list each product you purchased, along with its selected variations (e.g. colour or size), quantity, and subtotal. You’ll also find your shipping method here—for example, Cainiao Standard Shipping with estimated delivery time—so you know when to expect your item.
The Billing Address and Shipping Address are also displayed clearly, ensuring everything has been entered correctly. If you spot any issues, please reach out to our support team immediately with your order number so we can help.
The order details page acts as your official purchase receipt, and a copy of this information is also emailed to you. If you’ve created an account, you can view your order history at any time under My Account.
How do I securely pay for my products online at the Checkout page?
At the Checkout page, you can securely pay online using PayNow QR code and major credit/debit cards like Visa, Mastercard, Discover and AMEX.
We are using Stripe as the secured payment gateway.
At the Checkout page, fill up your billing and shipping details such as your first name, last name/surname, shipping address, email address.
If your billing and shipping information are different, fill up the details for both billing and shipping information. Only tick the “Ship to a different address?” check box if your billing details (name and address) are different from your shipping details. Otherwise, leave this checkbox unticked.
Tick the “Create an account?” check box to automatically create your AceMercury member account during checkout. Upon checkout, an email will be sent to your registered email address with information on your account details. Benefit with member offers, coupons and discounts as a member.
It is important that you enter any request that you may have on the delivery in the “Order notes” text box so that we can smoothly and efficiently deliver your products to your destination.
Check and ensure that your billing and shipping details are correctly entered and check that your products and their quantities are correctly shown.
Pay by PayNow
To pay via PayNow QR code, click/tap on the “PayNow” radio button. A “COMPLETE PAYMENT WITH PAYNOW” button will appear.
Agree and tick the Terms and Conditions check box and click/tap on the “COMPLETE PAYMENT WITH PAYNOW” button (as shown below).
A secured PayNow window (as shown below) will appear on the Checkout page.
Scan the QR code with your banking mobile app. If the QR code is on your mobile device the same for your banking app, you can also screenshot the QR code and pay with your banking app via the banking app’s photo library.
Pay by Credit and Debit Cards
To pay by credit/debit cards, click/tap on the radio button next to “Credit/Debit Cards”.
A credit/debit card section will appear for you to fill up your card details.
Once you have entered the correct card details, agree with the Terms and Conditions and click “Place Order”.
Pay by Google Pay
You can also pay via your Google Pay.
Pay quickly and securely with Google Pay using your saved cards.
Click the “Buy with GPay” button to conveniently pay.
The order details will appear after you complete payment by PayNow, credit/debit cards or Google Pay (as shown below).
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- ● The item you ordered did not arrive within the time promised by the seller
- ● The item you received was not as described
- ● The item you received that was assured to be genuine was fake.
Do I need to sign in to make a purchase?
No, you don’t need to sign in to make a purchase. You can just shop and buy your products here as a guest. There is also an option to create your account when you checkout at the Checkout page as a guest. However, you can sign up for a free AceMercury member account if you want to. To sign up, just visit the My Account page at https://acemercury.com.sg/my-account/.
With a membership account comes with member benefits such as member discounts, member discount coupons and more.
Do you offer free shipping and delivery of products to Singapore?
Hate paying for shipping? We get it. At AceMercury, we’ve made it easier than ever to enjoy free delivery within Singapore — whether you’re shopping for one item or building a cart full of your favourites.
Please note: Unfortunately, we do not sell and ship products to other countries other than Singapore.
Free Shipping on Select Products – No Minimum Spend
Many of our products come with free shipping by default, even if their price is below S$30. Whether you are purchasing a wallet, plush toy, or sunglasses, selected items are eligible for free shipping without the need for a minimum spend.
Estimated shipping/delivery time for free shipping: 7 to 15 days (however, depending on each product and shipping provider, shipping time can vary between products)
You will know more accurately each product’s shipping time when you add a product to the shopping cart.
Free shipping typically includes basic tracking, although tracking detail may vary depending on the courier and shipping method used.
This is ideal for smaller purchases or thoughtful gifts that are easy on your budget.
Spend S$30 or More – Get Free Shipping Sitewide
When your total cart value reaches S$30 or more, your entire order qualifies for free shipping. No codes or additional steps are required; the discount is automatically applied at checkout.
Estimated shipping/delivery time for free shipping: 7 to 15 days (however, depending on each product and shipping provider, shipping time can vary between products)
You will know more accurately each product’s shipping time when you add a product to the shopping cart.
Orders above S$30 are shipped with tracked standard shipping, and tracking details will be provided once your items are dispatched.
This is a cost-effective way to enjoy savings while shopping across categories such as fashion accessories, home items, and gifts.
Paid Shipping Options
For some items or smaller orders under S$30, a small shipping fee may apply. We strive to keep shipping rates low and transparent for our customers.
Delivery times for paid shipping may vary depending on the shipping method and courier used. Tracked paid shipping are generally faster than free shipping, though some options may arrive slightly faster or take a little longer depending on courier performance and location.
All paid shipping options include tracking, and estimated delivery timeframes will be displayed at checkout when applicable.
Key Points to Note
- ● Many items ship free, even if the order total is below S$30
- ● Orders with a cart value of S$30 or more automatically qualify for free shipping
- ● Paid shipping remains affordable and is clearly displayed during checkout
- ● We deliver to all addresses across Singapore using tracked international shipping services
- ● No coupon codes are required for free shipping eligibility
- ● Free shipping is ideal for gift bundles or personal purchases
Maximise Your Shopping Value
Whether you’re purchasing a single item or building a bundle, our flexible free shipping options make online shopping even more rewarding. Enjoy affordable finds, reliable tracked delivery, and extra savings with every order.
Please note that delivery times for both free and paid shipping are estimates and may vary due to factors such as the product type, warehouse location, shipping provider performance, customs clearance, or peak season demand. While we strive for prompt and smooth delivery, some external delays may occasionally occur.
You can enjoy significant savings on shipping fees by using our free shipping offer for orders over S$30. In addition, we do not charge Goods and Services Tax (GST), so those savings are passed directly to you.
Customs
We are not responsible for any customs fees that may be incurred once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and it may incur customs fees upon arrival in Singapore.
Processing Time
Order processing typically takes 2 to 5 business days before shipment. This time is in addition to the estimated delivery times mentioned above.
How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea or land) and the product’s weight/volume.
Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical.
I received “Shipping unavailable…” for a product during checkout. What should I do?
Sometimes, some products’ shipping methods are unavailable which happen on a real-time basis (such as during checkout) due to unforeseen reasons, such as product shipping issues, product clearance, processing issues, etc, which are beyond our control.
If you encounter such a shipping issue (as shown below), please do the following.
Click on your shopping cart icon which is on the top right corner of your screen.
Click on the “Remove item” link of the affected product in the shopping cart. The product will be removed from your cart.
Use the search text box or the product menus at the top of your screen to search or browse for your replacement products. If you could not find your desired product, do let us know so we can help you.
We would appreciate it very much if you could feedback to us on the affected product.
How to track my order?
We partner with AfterShip, a trusted global tracking platform that supports over 1,000 couriers worldwide, including Cainiao, Singapore Post, UPS, FedEx, and many more. Whether your item is in transit or out for delivery, you can follow every step of your parcel’s journey – from dispatch to doorstep.
Some budget shipping methods may not include full tracking. You’ll still be notified when your order ships and delivers.
How to Track Your Shipment
- ● After placing your order, you’ll receive an order confirmation email from AceMercury titled “Thanks for shopping at AceMercury! Your order is confirmed.” This email includes your Order Number (e.g. #19612), which you can use it to track your order.
- ● When your order has been shipped, you’ll receive our next email titled “Good news! Your order <number> is in transit” with your Tracking Number and shipping status. Check your inbox or spam folder for this shipping email update.
- ● Note: Tracking will only be available after your order is shipped out. You won’t be able to track your parcel just yet.
- ● Besides the Order Number, you can also use the Tracking Number to track your order.
- ● To track your order, visit: https://acemercury.aftership.com/tracking
- ● You can use either of the following two methods:
Order Number Tab (default):
Enter your AceMercury Order Number and the email or phone number you used at checkout.
Tracking Number Tab:
Enter your Tracking Number from the shipping email we sent to you.
- ● Then click Track to view the latest shipping status and estimated delivery date.
Note: Your tracking information is kept private and secure.
What You’ll See When Tracking
- ● Real-time delivery status updates (e.g., In Transit, Out for Delivery, Delivered)
- ● Current shipping location and checkpoint logs
- ● Estimated delivery date (if available)
- ● Shipment history and timeline
For help with tracking issues or if your number isn’t working, feel free to Contact Us or email us at support@acemercury.com.sg.
When Will My Order Arrive?
Most orders arrive within 8 to 16 business days. Delivery times may vary depending on:
- ● Free or paid shipping method
- ● Product type and stock location
- ● Destination and courier service
- ● Carrier performance and customs clearance
Tracking updates may take 1–3 days to appear after dispatch. We appreciate your patience and are here to help if you need assistance.
Can I cancel my order?
Orders can be cancelled within 12 hours of placing the order, as long as they have not been processed for shipping. Once packaging and shipping has begun, the order cannot be cancelled.
To request cancellation, please contact us as soon as possible at support@acemercury.com.sg.
Can I request for a refund?
We want you to be happy with your purchase. You may request a refund or reshipment if:
- ● You did not receive your order within 45 calendar days (excluding 2–5 days for processing)
- ● You received the wrong item
- ● You no longer want the item (must be unused and returned at your own expense)
Refunds will not be issued if:
- ● The delivery failure was due to incorrect shipping details provided
- ● The delay was due to exceptional events outside our control (e.g., customs delays, weather disruptions)
Refund requests must be submitted within 15 days after the guaranteed delivery period (45 days) ends. Requests can be submitted via our Contact Us page.
Approved refunds will be credited to your original payment method within 14 business days.
Can I request for a product exchange?
If you would like to exchange a product (e.g., size or colour variant), please contact us first. Exchanges are subject to stock availability and must be pre-authorised.
Do not return any items without receiving return instructions from us.
Do you provide adjustment of watch band/strap?
We do not provide adjustment of the watch band. However, below are some of the watch repair shops in Singapore that you may want to visit to adjust your watch band at a cheap price. Note that AceMercury is not affiliated with any of the shops below.
- ● Zhen Hua Watches and Store
Address: 205 Hougang Street 21, #01 129/131, Singapore 530205 (outside Kovan Heartland Mall)
Telephone: 63872485
Opening hours: Daily 10am – 9pm - ● Jia Yi Watch & Photo Service
Address: 253 Jurong East Street 24, #01-221 Block 253, Singapore 600253
Telephone: 90845800
Opening hours: Monday – Friday 10am – 8pm, Saturday and Sunday 10am – 5pm - ● Wins-lee Traders
Address: 144 Upper Bukit Timah Road, #02-20, Singapore 588177
Telephone: 64680405
Opening hours: Monday – Saturday 12.30pm – 6.30pm, Sunday closed
Additionally, below is a simple guide to adjust your watch band.
How to DIY adjust your watch band?
If you find that the strap on your new watch is too long and you want to adjust the watch band yourself, you can easily adjust it to fit your wrist. Here’s a simple guide to help you:
Disclaimer: The instructions here is for information purpose only. We are not held liable and responsible for any damage to your watch if you proceed to adjust the band yourself.
For Metal Watch Bands (Link Removal):
Tools You’ll Need:
- ● Pin removal tool (can be purchased separately from our store)
- ● Small hammer (optional)
- ● A steady surface (like a soft cloth or small mat)
Instructions:
- ● Place your watch on a flat, padded surface to prevent scratches
- ● Look for the small pins holding the links together (usually on the back of the band)
- ● Use the pin removal tool to push the pin out from the link. You may need to gently tap the tool with a hammer if the pin is tight
- ● Once the pin is removed, remove the desired number of links and reinsert the pin
- ● Test the fit. If necessary, remove or add more links until it’s comfortable
For Leather and Silicone Bands:
Tools You’ll Need:
- ● Scissors or a sharp utility knife
- ● Hole punch (for leather bands)
Instructions:
- ● Mark where you want the strap to be shortened
- ● For silicone bands, simply trim the strap with scissors at the marked point
- For leather bands, use a sharp knife to cut the strap and a hole punch to re-create any necessary holes for the buckle.
Need Help?
If you prefer not to adjust the strap yourself, you can visit a local watch repair shop for professional adjustment. You can also purchase our strap adjustment tool kit for an easy and precise fit.
How do I contact support if I have any question or issue?
At AceMercury, we make it easy for you to get support — no complicated forms or multiple channels. We offer a simple, streamlined way to contact us whenever you need help with your order, products, or online shopping experience.
You can reach the AceMercury Support Team through either of these two easy options:
- Fill out our Contact Us form at https://acemercury.com.sg/contact-us/
- Email us directly at support@acemercury.com.sg
We aim to reply within 1–2 business days and are here to assist with product enquiries, order issues, or any other concerns — all through one convenient support channel.
Have a Question? WhatsApp Us!