Privacy and Data Protection Policy

At AceMercury, we value your trust and are committed to protecting your personal data. This policy explains how we comply with the Personal Data Protection Act 2012 (PDPA) of Singapore and manage your personal data in relation to our e-commerce operations.

Collection of Personal Data

We collect personal data to facilitate transactions and enhance your online shopping experience at our website. These include:

  • ● Your name
  • ● Your email address
  • ● Your billing and delivery addresses
  • ● Your phone number
  • ● Payment details (e.g., credit/debit card information)
  • ● Information about your device and browser used to access our website

Purpose of Collection

We collect your personal data for the following purposes:

  • ● To process, verify, and fulfill your orders
  • ● To arrange and ensure timely delivery of your purchases
  • ● To provide you with customer support and updates on your orders
  • ● To personalize and improve your shopping experience
  • ● To send you promotional offers, newsletters, and other marketing communications (if you have consented)
  • ● To comply with legal and regulatory obligations

Use and Disclosure of Personal Data

We use your personal data strictly for business purposes and may disclose it to third parties only when necessary, including:

  • ● Payment Processors: To securely process your payments
  • ● Logistics and Delivery Partners: To fulfill and deliver your orders
  • ● IT Service Providers: To maintain and enhance our website’s functionality and security
  • ● Marketing Partners: To manage promotional campaigns and customer communications (if consented)

We ensure that all third-party partners adhere to strict confidentiality and data protection standards.

Consent

By using our e-commerce website and providing your personal data, you consent to its collection, use, and disclosure as described in this policy. You can withdraw your consent at any time by contacting us at dpo@acemercury.com.sg.

Access, Correction and Withdrawal of Personal Data

You have the right to:

  • ● Request access to your personal data that we hold
  • ● Request corrections to any inaccurate or incomplete data
  • ● Withdraw your consent for the use or disclosure of your data

To exercise these rights, please contact us at dpo@acemercury.com.sg. We will process your request promptly, subject to legal and operational constraints.

Protection of Personal Data

We implement strict security measures to protect your personal data from unauthorised access, misuse, or disclosure. These measures include encryption, secure servers, and regular system audits.

Retention of Personal Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your shopping experience, analyze site traffic, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

Marketing Communications

With your consent, we may send you promotional offers, product recommendations, and updates. You can opt out of these communications at any time by clicking the “Unsubscribe” link in our emails.

You can contact us if you need assistance for us to unsubscribe your email address by visiting our Contact Us web page (https://acemercury.com.sg/contact-us/) or email to us at support@acemercury.com.sg.

Updates to This Policy

We may update this policy periodically to reflect changes in our practices or Singapore’s legal requirements. The updated policy will be published on our website with the effective date.

Contact Us

If you have any questions, feedback, or concerns about this policy or our data protection practices, please contact us at:

Thank you for shopping with us. Your privacy and trust are important to us.

Last updated: 7 April 2025