Shipping and Delivery

Experience fast, reliable shipping with secure delivery, order tracking, and free shipping for a seamless shopping experience.

Free and Paid Shipping

Free Shipping on Select Products – No Minimum Spend

Many of our products come with free shipping by default, even if their price is below S$30. Whether you are purchasing a wallet, plush toy, or sunglasses, selected items are eligible for free shipping without the need for a minimum spend.

Estimated shipping/delivery time for free shipping: 7 to 15 days (depending on each product and shipping provider, shipping time can vary between products)

You will know more accurately each product shipping time when you add a product to the shopping cart.

Free shipping typically includes basic tracking, although tracking detail may vary depending on the courier and shipping method used.

This is ideal for smaller purchases or thoughtful gifts that are easy on your budget.

Spend S$30 or More – Get Free Shipping Sitewide

When your total cart value reaches S$30 or more, your entire order qualifies for free shipping. No codes or additional steps are required; the discount is automatically applied at checkout.

Estimated shipping/delivery time for free shipping: 7 to 15 days (depending on each product and shipping provider, shipping time can vary between products)

You will know more accurately each product shipping time when you add a product to the shopping cart.

Orders above S$30 are shipped with tracked standard shipping, and tracking details will be provided once your items are dispatched.

This is a cost-effective way to enjoy savings while shopping across categories such as fashion accessories, home items, and gifts.

Paid Shipping Options

For some items or smaller orders under S$30, a small shipping fee may apply. We strive to keep shipping rates low and transparent for our customers.

Delivery times for paid shipping may vary depending on the shipping method and courier used. Tracked paid shipping are generally faster than free shipping, though some options may arrive slightly faster or take a little longer depending on courier performance and location.

All paid shipping options include tracking, and estimated delivery timeframes will be displayed at checkout when applicable.

Key Points to Note

• ● Many items ship free, even if the order total is below S$30
• ● Orders with a cart value of S$30 or more automatically qualify for free shipping
• ● Paid shipping remains affordable and is clearly displayed during checkout
• ● We deliver to all addresses across Singapore using tracked international shipping services
• ● No coupon codes are required for free shipping eligibility
• ● Free shipping is ideal for gift bundles or personal purchases

Maximise Your Shopping Value

Whether you are purchasing a single item or building a bundle, our flexible free shipping options make online shopping even more rewarding. Enjoy affordable finds, reliable tracked delivery, and extra savings with every order.

Please note that delivery times for both free and paid shipping are estimates and may vary due to factors such as the product type, warehouse location, shipping provider performance, customs clearance, or peak season demand. While we strive for prompt and smooth delivery, some external delays may occasionally occur.

You can enjoy significant savings on shipping fees by using our free shipping offer for orders over S$30. In addition, we do not charge Goods and Services Tax (GST), so those savings are passed directly to you.

Customs

We are not responsible for any customs fees that may be incurred once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in Singapore.

Processing Time

Order processing typically takes 2 to 5 business days before shipment. This time is in addition to the estimated delivery times mentioned above.

Tracking Information

We partner with AfterShip, a trusted global tracking platform that supports over 1,000 couriers worldwide, including Cainiao, Singapore Post, UPS, FedEx, and many more. Whether your item is in transit or out for delivery, you can follow every step of your parcel’s journey - from dispatch to doorstep.

Some budget shipping methods may not include full tracking. You’ll still be notified when your order ships and delivers.

How to Track Your Shipment

After placing your order, you’ll receive an order confirmation email from AceMercury titled “Thanks for shopping at AceMercury! Your order is confirmed.” This email includes your Order Number (e.g. #19612), which you can use it to track your order.

When your order has been shipped, you’ll receive our next email titled “Good news! Your order is in transit” with your Tracking Number and shipping status. Check your inbox or spam folder for this shipping email update.

Note: Tracking will only be available after your order is shipped out. You won’t be able to track your parcel just yet.

Besides the Order Number, you can also use the Tracking Number to track your order.

To track your order, visit: https://acemercury.aftership.com/tracking

You can use either of the following two methods:

• ● Order Number Tab (default): Enter your AceMercury Order Number and the email or phone number you used at checkout.
• ● Tracking Number Tab: Enter your Tracking Number from the shipping email we sent to you.

Then click Track to view the latest shipping status and estimated delivery date.

Note: Your tracking information is kept private and secure.

What You’ll See When Tracking

• ● Real-time delivery status updates (e.g., In Transit, Out for Delivery, Delivered)
• ● Current shipping location and checkpoint logs
• ● Estimated delivery date (if available)
• ● Shipment history and timeline

For help with tracking issues or if your number isn’t working, feel free to Contact Us or email us at support@acemercury.com.sg.

When Will My Order Arrive?

Most orders arrive within 8 to 16 business days. Delivery times may vary depending on:

• ● Free or paid shipping method
• ● Product type and stock location
• ● Destination and courier service
• ● Carrier performance and customs clearance

Tracking updates may take 1–3 days to appear after dispatch. We appreciate your patience and are here to help if you need assistance.

Refunds & Returns Policy

Order Cancellation

Orders can be cancelled within 12 hours of placing the order, as long as they have not been processed for shipping. Once packaging and shipping has begun, the order cannot be cancelled.

To request cancellation, please contact us as soon as possible at support@acemercury.com.sg.

Refunds

We want you to be happy with your purchase. You may request a refund or reshipment if:

• ● You did not receive your order within 45 calendar days (excluding 2–5 days for processing)
• ● You received the wrong item
• ● You no longer want the item (must be unused and returned at your own expense)

Refunds will not be issued if:

• ● The delivery failure was due to incorrect shipping details provided
• ● The delay was due to exceptional events outside our control (e.g., customs delays, weather disruptions)

Refund requests must be submitted within 15 days after the guaranteed delivery period (45 days) ends. Requests can be submitted via our Contact Us page or emailing us at support@acemercury.com.sg.

Approved refunds will be credited to your original payment method within 14 business days.

Exchanges

If you would like to exchange a product (e.g., size or colour variant), please contact us first. Exchanges are subject to stock availability and must be pre-authorised.

Do not return any items without receiving return instructions from us.